FREE DELIVERY OVER £25!
We use Paypal and Stripe for all our sales. When you purchase from this site you will be directed to a payment page where you can use the normal
Credit/Debit cards with Stripe or Paypal (or through Paypal themselves if you have an account with them).
• Shipping in the UK -all purchases under £25 will be subject to £3.25 p&p and for purchases over £25 shipping (2nd Class) is free.
• For 1st Class post (usually next day but not guaranteed) all orders will cost £3.95. Please note that these orders must be received before 1pm.
• To receive your order by 'Signed For' post (next day delivery) all orders will cost £5.50. Please note that these orders must be received before 1pm.
Shipping for Mainland Europe TRACKED - All purchases under £25 will be charged at £10. Purchases over £25 will be charged at £7.50
Shipping is tracked for all other countries will be charged at £12 for purchases under £25. Purchases over £25 will be charged at £9
UK 2nd Class deliveries should take no more than 3 days. Mainland Europe no more than 7 days and all other Countries no more than 10 days.
Betty Hula Products
All Betty Hula products are produced in the UK and are in accordance with all EU legislation in reference to the production and retail of skincare products
Betty Hula products are produced utilising natural ingredients. Where possible Betty Hula sources and fairly traded and organic ingredients.
All Betty Hula products are dermatologically tested.
At no point are Betty Hula products or ingredients tested on Animals.
Betty Hula products do not contain any of the following; No sodium laurel sulphate, parabens, DEAs, MEAs, TEAs, GMOs, petro-chemicals
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information on our website.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Betty @ Bullace House, Thruscross, West End, Harrogate, HG3 4AZ, United Kingdom
Returns within 14 days of purchase
Our products are manufactured to the highest quality standards. In the unlikely event goods are found to be faulty within 14 days of purchase please feel free to return them for a full refund or replacement. We do require that you email us prior to returning the goods. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear
You must arrange for and pay the costs of returning the Products to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. If you are returning a faulty or damaged Product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt
Products purchased as a set can only be returned as a complete set, not as individual items
Refunds for Products given as a gift can only be given to the original purchaser
Returns beyond 14 days
You do have the right to return a faulty item within a reasonable period of time. We do require that you contact us prior to returning goods. In order to ensure that the return can be processed, please keep all the information that accompanies your item. This will be needed should there be a fault
Delivery Discrepancies / Damaged in Transit
Please check all orders carefully on receiving them. If you receive an order that has been damaged in transit or if there is an order discrepancies, please notify us within 72 hours of receiving goods
Once you have emailed us and received an authorisation number please follow the procedure below to ensure your return is dealt with efficiently:
• Please include a note giving the reason for return. This must include your order number, which you will be able to find on the original paperwork with the order or on the email we sent to confirm your order
• Wrap the item securely in its original packaging (if possible) with all accessories. This is very important